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Ivan
Call Center Specialist with 4+ years in Customer Service & Financial Support
Video resume
Representative-translator/financial services
I have over 4 years of experience in the call center industry, I about to graduate of business administration in La Universidad de El Salvador that's why I also have experience in the financial area. InnI am fast learning and I am the kind of person who likes getting challenges,
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered quality service to customers, resolving inquiries and maintaining satisfaction.
Technical SupportIntermediate
Supported customers with technical issues related to products and services.
Financial SupportIntermediate
Assisted in financial account processes and understanding billing or collections procedures.
Process Training & SupportIntermediate
Helped new team members understand policies and call handling procedures during onboarding.
Language & CommunicationAdvanced
Communicated effectively with diverse customers in a call center environment.
Summary
Experienced call center professional with over 4 years in customer service, technical support, and financial areas, currently completing business administration studies.
Key Achievements
- Gained extensive experience across customer service, tech support, collections, insurance, and retention in leading call centers.
- Provided flow support for six months, assisting new team members with process understanding and call handling.
- Developed skills in understanding account policies and improving call handling efficiency.
Skills
Customer ServiceTechnical SupportFinancial SupportProcess Training & SupportLanguage & Communication
Published on CazVid - Jul 3, 2025