Versatile IT and production manager with over a decade of experience in managing digital platforms, online marketing, and production processes. Skilled in web management, SEO, data analytics, and remote support, delivering impactful solutions across diverse industries and clients.
Oversees IT operations, infrastructure, and support, ensuring optimal technology performance.
Handles website administration, content optimization, and SEO strategies to enhance online presence.
Analyzes data to inform decision-making and improve operational efficiency.
Develops and implements social media campaigns to increase brand engagement and reach.
Omni Optical
In charge of all the IT related activities including: online sales platforms management, computer and software support, purchasing, web admin, e-marketing. Managed the production area which included: production, supplies, warehouse, shipping, receiving, and quality control. Point of contact for escalations and suppliers. Direct communication with customers to meet expectations and solve problems. In charge of reporting, personnel management, scheduling, pricing, competitors research, new products development, and technical support for their products. Responsible for meeting KPIs and metrics measuring the different departments performance
Unique Health Insurance
Responsible for multiple websites (internal/external) for the multiple companies of the group and customers. This included: web admin, graphic/web design, content writer/research, customer care, SEO, reporting and analytics, social media presence, etc.. Assisted internal and external customers to achieve their online goals and web needs to support their businesses. Trained other IT agents with my knowledge of web and design tools, as well as social media and marketing experience
Freelance
Helped customers around the world with their IT, marketing, social media, design, research, and management needs. Fully supported a wide range of businesses and individuals in multiple countries in English and Spanish. In charge of executing plans with minimal supervision while meeting very strict deadlines. Provided remote IT support to users and training on multiple tools (web platforms, coding, design tools, etc.). Documented processes and created manuals to easily understand already performed tasks. Created reports in Excel and helped customers get the information needed by data manipulation and data analysis
Bachelor's Degree
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Creates visual content and written materials to support marketing and branding efforts.
Stops Inc
Responsible for the Scheduling department (driving and medical translation services in the US). Took care of external customers when a manager was requested. In charge of metrics for the department and personal performance. Point of contact for policy updates and system changes from the internal customer. Reporting and data analytics. In charge of documenting processes and creating manuals. Daily follow up with supervisors and agents to achieve goals
