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Ivan
Remote Operations Specialist with 8+ years in customer support & virtual assistance
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Competencies
Delivered high-quality support for diverse clients via phone, email, and chat, resolving issues efficiently and maintaining customer satisfaction.
Managed scheduling, client communications, and administrative tasks remotely, supporting various professionals and organizations.
Utilized modern CRM systems and communication platforms to streamline workflows, track interactions, and improve operational efficiency.
Led complex operations in fast-paced environments, implementing strategic planning for process optimization and team coordination.
Fluent in English and Spanish, providing bilingual support in customer service and operational roles.
Education
Languages
Summary
Experienced bilingual remote specialist with a strong background in customer support, virtual assistance, and operations management. Skilled in CRM systems and communication tools, dedicated to enhancing organizational efficiency and client satisfaction.
Key Achievements
- Managed complex remote operations, enhancing business continuity and organizational efficiency.
- Demonstrated leadership in high-pressure environments, streamlining workflows across multiple communication platforms.
- Provided dedicated bilingual customer support, resolving a wide range of inquiries and technical issues.
Experience
Appointment setter
Calling leads and offering potential opportunities to franchise businesses., Qualified the client for the next step for the finance and franchise fit., Sent email/text invites for the appointment set., Appointment confirmation on follow-up calls., SMS/text/email interaction with the client.
Real Estate Agent Assistant
Provide comprehensive administrative and operational support to real estate professionals., Manage schedules, coordinate showings, and handle client communications.
Receptionist
Managed incoming communications, coordinated schedules, and provided key administrative support.
Call Center
Assisted Medicare-insured patients seeking pain relief medication and equipment., Collected essential medical information and transferred calls to medical professionals.