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Iván
Customer Service & IT Professional with 6+ years experience
Video resume
Custumer service expert
Customer service: Working with customers through chat, email, sms and in person.nnSupervision: managing and training a team.nnInterpreter: Spanish to English.nnIT: Equipment maintenance and troubleshooting.nnSound engineering: working with software FL studio and Ableton live to mix and master music.
Contact
Santo Domingo, Nacional, Dominican Republic
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer interactions via chat, email, SMS, and in person, ensuring quality service.
IT & NetworkingIntermediate
Performed equipment maintenance and troubleshooting, supporting IT infrastructure.
Sound EngineeringIntermediate
Worked with FL Studio and Ableton Live to mix, master, and produce music for clients.
Supervision & TrainingIntermediate
Supervised and trained customer service team members to enhance team performance.
Software DevelopmentBeginner
Self-taught in software development, applying coding skills to various projects.
Summary
Customer experience expert with over six years in customer service, IT, and sound engineering, based in Santo Domingo.
Key Achievements
- Managed and trained customer service team, improving customer satisfaction.
- Developed proficiency in troubleshooting IT equipment and networking.
- Certified Adobe audio engineer with experience in music production and mastering.
Skills
Customer ServiceIT & NetworkingSound EngineeringSupervision & TrainingSoftware Development
Published on CazVid - Jul 3, 2025