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Ivan
Customer Service Specialist with proven mentoring and SME experience
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Competencies
Handled customer inquiries and issues efficiently, ensuring high satisfaction levels on the NAEN retail team.
Mentored new hires and provided SME support to improve onboarding and team performance.
Worked closely with team members to meet and exceed customer service standards.
Communicated effectively with customers and team members to resolve issues and share knowledge.
Education
Summary
Experienced customer service agent at AMAZON OPS COL with a focus on team mentorship and SME roles. Skilled in training, problem resolution, and team collaboration to enhance customer satisfaction.
Key Achievements
- Developed acting roles as a Subject Matter Expert for training and mentoring new hires with successful results.
- Contributed to customer service operations at AMAZON OPS COL, enhancing team performance and training effectiveness.
- Progressed from Customer Service Agent to SME role based on demonstrated skills and performance.
Experience
Customer Service Agent
Customer Service Agent on the NAEN (North America English) Retail team., Based on performance and skills, I have developed acting roles as an SME (Subject Matter Expert) for training and mentoring new hires, with successful results.