Israel - Customer Service Specialist with diverse operational experience

Santiago de Querétaro, Querétaro de Arteaga, Méxicoen

Handled customer account issues including card replacements and fraud detection at Shime Online Bank

Worked as a jump controller and cruise line tourist guide, demonstrating roles in safety and hospitality management

Published on CazVidVideo interview available

Summary

Experienced in customer support, operations management, and safety in the tourism and banking sectors.

Managed operations as Shotoverjet Manager, overseeing customer engagement and safety procedures

Customer ServiceExpert

Extensive experience in addressing customer queries, resolving account issues, and providing support in financial services.

Operations ManagementIntermediate

Managed day-to-day operations at Shotoverjet, ensuring safety standards and customer satisfaction.

Safety & ComplianceIntermediate

Ensured safety protocols were followed during adventurous activities like bungy jumping, and in cruise line tours.

Tourism & HospitalityIntermediate

Provided guided tours and hospitality services, enhancing the tourist experience on cruises and adventure sites.

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