Dedicated data analyst with 5 years of experience specializing in data-driven insights within finance and healthcare domains. Skilled in SQL, Excel, and data visualization, with a proven ability to enhance data accuracy and facilitate informed decision-making.
Applied statistical techniques and data visualization to interpret complex datasets.
Designed and executed queries to extract and manipulate data for reporting purposes.
Utilized pivot tables, macros, and formulas for data processing and analysis.
Ensured data quality through validation, transformation, and error correction processes.
Teleperformance
Informed customers about billing procedures, processed payments, and provided payment option setup assistance., Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly., Provided accurate information about products and services to customers.
Fundación Abriendo Camino
High School Diploma
Basic Office Software Operations
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Worked with stakeholders from finance and healthcare to define data requirements.
