Ishmael - Warehouse and Operations Management Professional with 4+ years in Retail and Logistics

Experienced in leading, developing, and motivating teams to achieve operational excellence.

Skilled in streamlining processes, managing stock, and optimizing workflows to improve efficiency.

Proficient in engaging with customers to enhance satisfaction and drive sales growth.

Expertise in stock monitoring, audits, and loss prevention to maintain optimal inventory levels.

Strong leadership skills demonstrated through team oversight, staff development, and operational guidance.

Monitor stock levels, conduct regular stock checks, and manage stock movements to ensure availability and minimize waste.. Oversee and guide stockroom staff, ensuring they follow procedures and meet performance standards.. Maintain a clean, organized, and safe stockroom, adhering to safety regulations and best practices.. Supervise the receiving, storage, and disposal of goods, ensuring accuracy and efficiency.

Receive, unload, and process incoming deliveries accurately.. Organize and store inventory in designated locations to maximize efficiency.. Perform regular stock counts and assist with audits to ensure inventory accuracy.. Pick and pack orders for shipment, ensuring items are correct and undamaged.. Prepare shipping labels and documentation for outgoing packages.. Load and unload delivery trucks in a safe and timely manner.. Perform daily equipment checks and report any maintenance issues.. Follow all safety protocols and operating procedures to prevent accidents.. Maintain a clean and organized work area to ensure a safe and productive environment.. Remove and dispose of waste materials like cardboard and plastic.. Report any safety hazards or equipment malfunctions to a supervisor.

Driving turnover to ensure the achievement of targets.. Managing stock losses to ensure shrinkage is in line with the Company standard.. People management, including recruitment, development of staff, employee relations, performance management.. Executing in-store merchandising strategy and standards.. Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Managing individual teams’ performance.. Giving feedback on KPIs such as foot count turnover growth versus last year.. Customer conversion, unit sales feedback customer transaction feedback.. Monitoring store and individual turnover performance for Groceries store.. Investigation of disputed purchases.. Monitoring monthly roam score.. Implementation of roam score improvement plans.. Controlling branch expenses by means of budgets.. Planning and divulging in store promotions for customer benefit.. Management of promotions and sale launches to clear stock effectively and Improve stock turn.. Receiving and dispatching stock from head office and other stores.. Ensure all staff unpack new stock onto the sales floor and that all departments are maintained.. Replenishment of stock daily.. Housekeeping standards adhered to.. Signing and checking of all store admin.. Planning and ensuring RFID counts are done for all departments.. Management of store damages, poor quality and customer returns.. Complete daily admin and sign complete monthly admin checklists.. Ordering of monthly stationery requirements.. Control all banking procedures and any risk to cash within the store.

Maintained a clean driving record and adhered to all traffic laws and Department of Transportation (DOT) regulations.. Conducted pre-trip and post-trip vehicle inspections to ensure the truck was in safe working condition.. Secured cargo properly to prevent shifting and damage during transit.. Planned and executed daily delivery routes to meet strict deadlines and customer requirements.. Utilized GPS and route optimization software to navigate effectively and minimize travel time.. Adapted routes based on real-time traffic, weather, or road closures to ensure on-time deliveries.. Loaded and unloaded goods from the truck safely, using equipment like pallet jacks or hand trucks as needed.. Verified the accuracy of all items on the sales ticket or manifest to ensure the correct products were delivered.. Managed and tracked inventory on the truck, reporting any discrepancies or damages.