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Competencies
Demonstrated experience with Problem Solving.
Demonstrated experience with Creativity.
Demonstrated experience with Adaptability.
Demonstrated experience with Fast Learner.
Demonstrated experience with Ability to Work Under Pressure.
Education
Languages
Experience
NIGHT MANAGER/ MANAGER ON DUTY
Carry about constant roundabouts on property to ensure the correct image and operation of each and everyone of the different areas on site., Provide clients (both internal and external) with the needed attention, service and resolution in any situation that comes up., Inform in a correct manner the day by day happenings, respecting the establishments organizational chart and keeping the upper and General Management informed at all times., Analyze and follow up on all guest special requirements to ensure they are met., Generate a day by day Operations statistics report (daily report) to be used as a guide in the daily Management briefing., Authorize and decide any form of compensation that need be given depending of the circumstances of each situation., Follow up and inspect No show reservations, reviewing standards execution on room preparedness to ensure a comfortable stay for the upcoming guest., Resolution and direct handling of emergency events, maintaining in mind to always protect the establishments best interest.
FRONT DESK AGENT
Receive and Greet incoming guest, carrying about check in- check out processes with the essence of ensuring a comfortable stay for guest., Include a strong importance of clients time in each interaction to make them note we have fast and effective response time that understands the importance of a traveler ́s vacation time., Carry about review of system organization, account folios be in order, lines of credit for room charge in order to avoid any loss of income to the establishment., Resolution of situations that come up in the absence of manager assistance., Follow up to clients request, needs and feedback received., Sales generation, looking to strongly contribute to the hotel ́s and Front desk ́s walk in reservation, upgrade of unit and meal plan sale., Promote the Resorts internal activities programs and Culinary agenda to guests.