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Isabela
Customer Service Specialist with diverse experience in high-risk and basic consumer support
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Competencies
Managed customer inquiries and issues ranging from basic requests to high-risk situations, ensuring effective resolution
Supervised and managed client accounts and vehicle information, including refunds and maintenance coordination
Handled escalations and complex consumer situations through clear and effective communication
Proficient in Microsoft Office, Google Suite, and Adobe Creative Suite for various support and reporting tasks
Education
Languages
Summary
Dedicated customer service specialist experienced in handling high-risk and basic consumer interactions, with proven progression into supervisory roles and a broad skill set across customer support and technical tools.
Key Achievements
- Progressed from Customer Service Representative to Supervisor at Alorica Colombia, managing account and vehicle information
- Handled complex high-risk consumer situations including fraud and escalations for TaskUs Colombia
- Provided comprehensive customer support across various platforms, demonstrating skill versatility and role expansion
Experience
Customer Service Representative
answering calls with high-risk consumer situations such as accidents in stores, fraud, escalations with corporations, reimbursement of money directly to bank accounts, among others.
Customer Service Representative
answering calls with basic situations of the consumer such as placing orders, making refunds, reshipment of merchandise.
Customer Service Advocate / Supervisor
answering calls with basic situations of the consumer such as planning trips, managing accounts for Hosts, managing vehicle information, creating refunds, assisting with vehicle maintenance and damages, among others.