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Customer Service Expert with International Experience in Cultural Exchange
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Competencies
Skilled in handling customer inquiries, objections, and providing effective solutions to ensure satisfaction.
Excellent interpersonal and intercultural communication, facilitating clear, empathetic exchanges.
Able to adjust quickly to new environments and challenges, maintaining effectiveness and positivity.
Dependable in managing tasks and responsibilities, demonstrated through cultural exchange and customer support roles.
Education
Languages
Summary
Motivated professional with hands-on experience in customer support and intercultural communication. Proven ability to adapt, resolve issues efficiently, and foster positive interactions across diverse environments.
Key Achievements
- Enhanced intercultural communication and decision-making skills as an Aupair, fostering responsibility and empathy.
- Delivered high-quality customer support at Teleperformance, improving problem resolution times and customer satisfaction.
- Applied cross-selling strategies to increase service engagement and revenue in a fast-paced BPO environment.
Experience
Aupair
Cultural and international exchange working as an Aupair., Developed key skills such as responsibility, empathy, organization, and intercultural communication., Strengthened decision-making abilities and understanding of different cultures and lifestyles., Used English constantly in daily life, improving fluency and confidence in the language., Learned to interact with and understand people from very different backgrounds around the world.
Customer expert BPO
Developed strong skills in customer service, objection handling, and effective problem resolution., Focused on delivering a fast and high-quality experience., Applied cross-selling strategies, identifying opportunities to offer complementary products and services based on each customer’s needs., Strengthened communication skills, persuasion techniques, and ability to meet goals in a fast-paced and high-pressure environment.