Isaac - ICT Technician

Demonstrated experience with Power BI.

Demonstrated experience with Excel.

Demonstrated experience with WordPress.

Demonstrated experience with Joomla.

Demonstrated experience with Drupal.

Teach students how to use computers and software using the Cambridge curriculum.. Help learners build digital and typing skills.. Guide students to complete ICT projects and coursework.. Prepare and mark class tests and practical exams.. Use technology to support learning in other subjects.. Keep up to date with new computer tools and teaching ideas.

Label raw data accurately according to project requirements.. Use specialized annotation tools and software efficiently.. Collaborate with machine learning and project teams.. Report errors, issues, or unusual data cases promptly.. Maintain strict data privacy and confidentiality.

Install and configure software and hardware systems.. Monitor performance and maintain systems according to requirements.. Set up accounts, passwords, and all IT-related work.. Supervise classes to ensure all learners are in a safe and productive environment.

Gather, organize, and clean data from multiple sources to ensure accuracy and reliability.. Use statistical techniques and tools to analyze data and uncover trends, patterns, and insights.. Create charts, graphs, and dashboards to represent data findings for better understanding visually.. Generate and present reports summarizing insights, often customized to the needs of different stakeholders.

Install and configure hardware, software, and operating systems.. Manage user accounts, permissions, and access rights to ensure secure system use.. Maintain and troubleshoot network infrastructure, including firewalls, switches, and routers.. Monitor systems to identify and resolve issues proactively, maintaining system uptime and performance.. Develop and manage backup and disaster recovery plans.. Diagnose and resolve hardware, software, and network issues, as well as provide technical support.

Assist users with hardware and software issues, troubleshooting, and resolving technical problems efficiently.. Ensure all computers and peripherals are in good working order, performing routine maintenance and updates as needed.. Support students and faculty in utilizing lab resources, guiding them on software applications, and lab policies.. Prepare computers and equipment for classes or workshops, configuring software and hardware according to requirements.. Maintain an accurate inventory of lab equipment and supplies, monitoring their condition and coordinating repairs or replacements.. Keep records of technical issues and solutions.

Provided an improved learning environment for students.. Developed and assessed course materials, assignments, and exams to align with learning objectives and ensure academic rigor.. Provided training support to faculty and staff regarding accessibility guidelines and creating accessible documents.. Provided support and mentoring to students, fostering a collaborative and interactive classroom atmosphere.. Uploaded lecture notes to students' learning portals.

Provide technical support and troubleshooting for desktop systems, software, and network issues.. Install, configure, and maintain desktop hardware and software.. Manage user accounts and permissions.. Resolve connectivity issues for end-users.. Assist end-users with technical problems to ensure seamless operation.. Document and escalate complex issues as needed.. Contribute to IT knowledge bases and support documentation.

Reviewed submitted information for accuracy, completeness, and consistency.. Conducted follow-ups with respondents to clarify incomplete or inconsistent information.. Maintained organized records and supporting documentation.. Handled organizational information professionally and maintained confidentiality.. Supported the preparation and review of collected data for analysis and reporting.

Support users with computer hardware, software, and digital technology.. Prepare and assess practical ICT activities and examinations.. Guide learners in completing technology-based projects.. Apply strong attention to detail when preparing, reviewing, and evaluating digital work.