Dedicated IT support professional with expertise in cloud computing, network management, and technical support across enterprise and media environments. Skilled in troubleshooting, technical logistics, and team collaboration.
Proficient in managing Microsoft Azure and supporting cloud infrastructure for clients.
Experience supporting Windows, Linux distributions, and server operating systems in enterprise environments.
Skilled in firewall management, network equipment, and network infrastructure support across different platforms.
Extensive experience providing end-user support via phone, email, chat, and on-site with a focus on customer satisfaction.
TEK EXPERTS
Support engineer for Microsoft Azure, Provide excellent customer service due to high support tiers, Advanced knowledge of Windows Operating systems (IaaS VM products), Troubleshooting for Linux distros such as RHEL, Ubuntu, SUSE, Team member skills improved/acquired, working with high volume of...
COOPE SAN MARCOS R.L.
Providing support to end users in general, Supplying technological assistance to company equipment
MULTIMEDIOS TV CR
Responsible technician of transmission technology equipment in mobile events, Ensured technical logistics of international sports events broadcasts, Management of special equipment for video editing, broadcasting, streaming, Structured cabling and network equipment management
TECNOVA SOLUCIONES
Enterprise support covering topics related to technological equipment assistance, End user and IT equipment support (switches, routers, firewall, printers, PBX, IP cameras)
Cisco CCNA Certification
Network Informatics Technician
General Education Diversified Bachelor
Intermediate English Certification
Linux Foundation
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Supported broadcasting equipment and live event transmission for media companies.
COMPONENTES EL ORBE
Technical support to end users, Technical assistance incidents using Help Desk, Computing device projects deployment for government institutions
