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Isaac

Azure Cloud Support Engineer with 9+ years in IT support

Video resume

Virtual assistant
My name is Isaac Piedra, 28 years old living in Costa Rica.nnI have more than 9 years of customer support experience over phone call, emails and live chats.nnI’m into helping people which has made gained great skills of assertive communication, self...

Contact

San Jose, San José, Costa Rica
Open to remote
Available on CazVid
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Competencies

Cloud ComputingAdvanced

Proficient in managing Microsoft Azure and supporting cloud infrastructure for clients.

Operating SystemsAdvanced

Experience supporting Windows, Linux distributions, and server operating systems in enterprise environments.

NetworkingIntermediate

Skilled in firewall management, network equipment, and network infrastructure support across different platforms.

Technical Support & Customer ServiceExpert

Extensive experience providing end-user support via phone, email, chat, and on-site with a focus on customer satisfaction.

Broadcast & Streaming TechnologyIntermediate

Supported broadcasting equipment and live event transmission for media companies.

Education

Cisco CCNA Certification
FUNDACIÓN OMAR DENGO
Completed JAN 2013
Network Informatics Technician
C.T.P. SAN PABLO L.C.
Completed JAN 2013
General Education Diversified Bachelor
C.T.P. SAN PABLO L.C.
Completed JAN 2013
Intermediate English Certification
WIZARD ENGLISH ACADEMY
Completed OCT 2020
Linux Foundation
MICROSOFT AZURE CLOUD ACADEMY
Completed JUN 2023

Languages

SpanishNative
EnglishIntermediate

Summary

Dedicated IT support professional with expertise in cloud computing, network management, and technical support across enterprise and media environments. Skilled in troubleshooting, technical logistics, and team collaboration.

Key Achievements

  • Supported Microsoft Azure cloud environments, troubleshooting Windows and Linux OS issues.
  • Enhanced team skills through collaboration with high-volume support teams at TEK EXPERTS.
  • Managed technical logistics and equipment for international sports broadcasts at MULTIMEDIOS TV CR.

Experience

Azure Virtual Machine Cloud Support Engineer

TEK EXPERTS
APR 2022 - DEC 2025

Support engineer for Microsoft Azure, Provide excellent customer service due to high support tiers, Advanced knowledge of Windows Operating systems (IaaS VM products), Troubleshooting for Linux distros such as RHEL, Ubuntu, SUSE, Team member skills improved/acquired, working with high volume of...

IT Support Assistant

COOPE SAN MARCOS R.L.
APR 2020 - APR 2022

Providing support to end users in general, Supplying technological assistance to company equipment

Information Technology Assistant

MULTIMEDIOS TV CR
DEC 2017 - AUG 2019

Responsible technician of transmission technology equipment in mobile events, Ensured technical logistics of international sports events broadcasts, Management of special equipment for video editing, broadcasting, streaming, Structured cabling and network equipment management

IT Support Assistant

TECNOVA SOLUCIONES
SEPT 2015 - DEC 2017

Enterprise support covering topics related to technological equipment assistance, End user and IT equipment support (switches, routers, firewall, printers, PBX, IP cameras)

Computer Equipment Technician

COMPONENTES EL ORBE
APR 2014 - AUG 2015

Technical support to end users, Technical assistance incidents using Help Desk, Computing device projects deployment for government institutions

Skills

Cloud ComputingOperating SystemsNetworkingTechnical Support & Customer ServiceBroadcast & Streaming Technology
Published on CazVid - Feb 6, 2026
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