Irene

Demonstrated experience with CRM Systems and Customer Database.

Demonstrated experience with Reservations & Scheduling Software.

Demonstrated experience with Data Entry & Documentation.

Demonstrated experience with Microsoft Office Suite (Word, Excel, Outlook).

Demonstrated experience with Email Management & Customer Follow Up.

Serve as the primary point of contact for prospective and existing customers, managing inquiries, bookings, service requests, and follow up communications.. Proactively follow up on customer inquiries, quotations, reservations, and pending decision to maximize conversion opportunities and customer retention.. Build long term customer relationships through proactive communication.. Identify customer needs and recommend suitable services, creating additional booking and revenue opportunities.. Support business growth through relationship building, customer engagement, and service promotion initiatives.. Coordinate with operations, housekeeping, maintenance, management, suppliers and external stakeholders to ensure seamless service delivery.. Managed high volumes of customer interactions, reservations, inquiries and service requests for local and international guests.. Built strong customer relationships through exceptional communication, responsiveness, and personalized service.. Assisted customers with bookings modifications, quotations, and service recommendations.. Handled customer objections complaints professionally, consistently achieving positive resolutions and customer retention.. Maintained accurate records, payment information, invoices and operational documentation.. Collaborated with multiple departments to ensure efficient service delivery and exceptional customer experiences.