Dedicated professional with a decade of managing infrastructure projects, excelling in team leadership, planning, and stakeholder engagement.
Overseen the planning, execution, and delivery of large-scale construction projects.
Managed communications with clients, contractors, and team members to ensure project clarity.
Identified and mitigated risks throughout project lifecycle to minimize disruptions.
Planned and allocated resources effectively to maximize project efficiency.
Atento Guatemala
Sales Agent for 6 months., Nesting Support for 7 months., Supervisor 8 1/2 years., Sales coach for a new project in Colombia., Sales coach lead for an account in Texas, Mexico., Recruitment assistant., Customer service account (Grubhub/Fetch Package/Amerant Bank)., Sales coach for MeaCare in Puerto Rico., Tech support for DeLonghi., Trained new and tenure agent to improve individual and site KPI´s., Maintained a team environment to improve production., Trained in Leadership Academy procedure.
Allied Global Contact Center & BPO
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