Dedicated customer support specialist with over 2 years of experience in inbound support, technical troubleshooting, and data management. Committed to delivering exceptional service and resolving issues efficiently.
Expertise in delivering high-quality support, ensuring customer satisfaction and loyalty.
Skilled in resolving customer inquiries efficiently via phone and online channels.
Proficient in troubleshooting and resolving billing and technical issues.
Focused on maintaining precise customer records and processing data efficiently.
CAPITA
Handled inbound customer enquiries professionally and efficiently.. Resolved billing and technical issues while maintaining high customer satisfaction levels.. Updated customer records and processed account changes accurately.. Worked within performance targets and quality assurance standards.. Delivered excellent customer service in a fast-paced call centre environment.
Teleperformane
Provided customer support through online chat channels.. Assisted customers with account enquiries and issue resolution.. Maintained professionalism and accuracy while handling multiple chats.. Supported UK customers with weight loss programme enquiries and medical chart guidance.. Advised customers on diet plans and healthy lifestyle choices.. Delivered empathetic and customer-focused service while maintaining confidentiality and accuracy.
Grade 12
Human Resource Management
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