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Customer Service & Technical Support Leader with 10+ years of experience
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Competencies
Experience in providing high-quality customer service and technical assistance.
Provided technical support for postage meters, web support, and telecom systems.
Managed and coordinated activities of a 20-member support team.
Involved in infrastructure design and management at NTT Data Services.
Applied technical skills to support customers and manage systems.
Education
Summary
Experienced professional specializing in customer service, technical support, and team leadership within the Telecom and IT sectors.
Key Achievements
- Managed a team of 20 members providing customer service and technical support at Alorica.
- Delivered technical assistance to Internet and Telecom customers at Prodapt Panama.
- Provided infrastructure design and management support at NTT Data Services.
Experience
Team Leader
Provided Customer Service and Technical Support for Postage meters and web Support dedicated to Pitney Bowes, Managed a 20 members team.
Help desk representative
Infrastructure Design & Management
Process Specialist
Provide technical assistance to Internet and Telecommunications customers, Dedicated assistance to field technicians through chat/voice channels.