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Iker
Verifications Agent
Contacto
Competencias
Experiencia demostrada en Debt Negotiation.
Experiencia demostrada en Bilingual Communication.
Experiencia demostrada en De-escalation.
Experiencia demostrada en Cross-selling.
Experiencia demostrada en Active Listening.
Educación
Idiomas
Resumen
Verifications Agent buscando nuevas oportunidades
Experiencia
Verifications Agent
Conducted client verification calls in English for a U.S.-based credit repair company serving Spanish-speaking clients in California, covering identity confirmation, data capture, and background screening.. Analyzed credit reports to identify discrepancies and assess risk, providing structured findings to support the company's credit repair process.. Operated in a fully bilingual environment requiring 100% English proficiency for compliance and internal communication while serving a predominantly Spanish-speaking clientele.
Caregiver Attendance & Activities Monitor
Monitored daily caregiver attendance and patient care compliance through verification calls and a GPS-based clock-in/clock-out system.. Communicated bilingually with caregivers and patients in English and Spanish, demonstrating consistent empathy and attention to patient welfare.. Verified completion of required patient care tasks including personal hygiene assistance, household maintenance, and cognitive stimulation.
Customer Service Representative
Handled a steady flow of inbound calls in a health-focused environment, providing support to both retail clients and independent business associates.. Drove cross-sales by developing strong product knowledge and proactively offering complementary items to both end consumers and B2B retailers.. Managed order lifecycle from placement to delivery follow-up, onboarding new members and resolving shipment issues proactively.
Head of Collections & Customer Service
Led the Collections Department end-to-end — managed client payment lists, negotiated payment arrangements, and resolved billing disputes across inbound and outbound channels.. Performed daily back-office analysis, calculating estimated solar panel energy output and generating client savings reports using Excel.. Maintained rigorous documentation across CRMs and payment platforms in a fully remote, self-managed environment.
Collections Representative
Managed consistent daily outbound contact with U.S.-based clients in English for overdue auto loan accounts ranging from 30 to 90 days past due.. Negotiated customized payment plans for difficult accounts, applying active listening and de-escalation to reach resolution with resistant clients.. Maintained full compliance with company and regulatory standards across all client interactions.
Collections & Billing Representative
Handled high-volume inbound and outbound calls daily in a fast-paced billing and collections environment, building core competencies in negotiation, empathy, and payment arrangement.. Managed billing inquiries and past-due collections while cross-selling data plans to existing customers.