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Ibryana
Barista / Customer Service
Contact
Competencies
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft PowerPoint.
Demonstrated experience with Microsoft Outlook.
Demonstrated experience with Email & calendar management.
Education
Languages
Summary
Barista / Customer Service open to new opportunities
Experience
Barista / Customer Service
Serve a high volume of customers daily, processing transactions accurately and resolving concerns professionally.
Front Desk Receptionist
Served as first point of contact for guests, routing multi-line phone calls and relaying messages accurately.. Managed reservations, check-ins, check-outs, and daily scheduling changes with a high standard of accuracy.. Verified identification, entered records into hotel systems, and safeguarded sensitive data under privacy policies.. Processed payments and reconciled transactions, maintaining detailed, error-free records.. Resolved guest concerns with discretion and coordinated across departments to follow issues through to resolution.
Front Desk / Tax Office Support
Greeted and checked in clients in a professional, deadline-driven office, directing each to the appropriate tax professional.. Organized and prepared confidential client documents, including tax forms and identification, for review by staff.. Entered and verified client information and scheduled, confirmed, and rescheduled appointments by phone and email.. Handled sensitive financial and personal information with strict confidentiality and discretion.
Seasonal Administrative / Tax Office Support
Supported daily operations of a busy seasonal tax office, assisting clients and directing them to the appropriate staff.. Organized intake paperwork and maintained accurate, well-ordered confidential client files.. Answered phones and fielded client questions professionally in both English and Spanish.
Server
Delivered customer service in fast-paced settings; managed competing requests and processed payments accurately.
Team Member
Delivered customer service in fast-paced settings; managed competing requests and processed payments accurately.