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Ian
Customer Service Professional with 5+ years in Telecom Support
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Competencies
Handled billing, account management, and loyalty efforts for Verizon customers across multiple channels.
Provided professional written and verbal communication in high-paced customer service roles.
Proficient in voice, chat, and escalation support for telecom clients, ensuring seamless customer experience.
Resolved complex billing disputes and service issues, maintaining high accuracy and professionalism.
Assisted with device troubleshooting and plan modifications in fast-changing environments.
Languages
Summary
Dedicated customer service professional with over 5 years supporting Verizon subscriptions. Skilled in handling billing, troubleshooting, and loyalty programs via voice and chat channels. Adept at multi-tasking and adapting to diverse customer needs to enhance satisfaction and retention.
Key Achievements
- Supported Verizon postpaid and prepaid customers via voice and chat, resolving billing and service issues.
- Transitioned from multi-queue environment to specialized messaging role, demonstrating adaptability and skill diversification.
- Contributed to customer retention efforts by presenting tailored solutions and addressing escalated concerns.
Experience
Postpaid Customer Service Agent | Loyalty Agent
Support Verizon postpaid customers through voice and chat interactions., Resolve billing inquiries, plan changes, account management requests, and service-related issues., Work in customer retention, addressing concerns related to pricing, service quality, and overall satisfaction., Present...
Customer Service Agent (Multi-Q Prepaid & Postpaid) | Messaging Agent | Loyalty Support
Started career as a Verizon customer service agent in the Multi-Q Post Department, handling prepaid and postpaid accounts simultaneously., Assisted customers with billing disputes, plan modifications, device and service troubleshooting, and general account support., Excelled in a fast-paced,...