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Ian
Facilities & Maintenance Operations Coordinator
Contact
Competencies
Demonstrated experience with Call dispatch.
Demonstrated experience with Customer care & phone communication.
Demonstrated experience with Technician & contractor scheduling.
Demonstrated experience with Job coordination.
Demonstrated experience with Estimates & quote follow-up.
Education
Summary
Facilities & Maintenance Operations Coordinator open to new opportunities
Experience
Facilities & Maintenance Operations Coordinator
Take service requests from residents and staff by phone and in person, and manage 20+ work orders a week from first call to closed job, putting HVAC and life-safety issues first.. Serve as the first call for building emergencies (fire alarms, flooding, power outages): stay calm, gather the details, dispatch the right vendor or technician, and escalate to management and emergency services when needed.. Schedule outside contractors and technicians, request and follow up on quotes and estimates, and confirm completion so no request sits open.. Keep customers informed with clear updates on timing and status, and document every call, update, and vendor response.. Work independently in a fast-paced setting, covering daily operations and tracking purchase requests and supply inventory.
Building Operations & Project Coordinator
Coordinated multi-trade contractors on minor capital projects from bid through close-out, managing scheduling, vendor bids, and progress follow-up.. Prepared material take-offs, labour estimates, and inventory audits.. Built and maintained digital maintenance schedules and asset tracking databases in Excel and SharePoint, so teams across locations could see job status.. Wrote operational reports and handled day-to-day requests from tenants and site teams.