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Ian
Customer Service Representative with 2+ years in BPO and operations
Video resume
Customer Service Representative
I am a Communicative English TechnicIan with an advanced level C1; I am currently studying the professional degree of Industrial Engineering at the Universidad del Valle.nI am currently working as Customer Service Guest Specialist, but also, I profile myself as qualified operations manager due to I Ensure proper planning, staffing and direction of the operational functions. I can develop solutions to improve business performance and partner success.
Contact
Santiago de Cali, Valle del Cauca, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and communication in a BPO environment, ensuring client satisfaction.
Operations ManagementIntermediate
Ensured proper planning, staffing, and operational direction for business functions.
Communication SkillsAdvanced
Utilized advanced English (C1) communication skills in customer interactions and team coordination.
Problem SolvingIntermediate
Developed solutions aimed at improving business performance and meeting operational goals.
Summary
Experienced customer service specialist and aspiring industrial engineer dedicated to enhancing operational efficiency and customer satisfaction.
Key Achievements
- Gained experience in customer service roles within BPO industry
- Handled operational planning, staffing, and direction of functions
- Developed solutions to improve business performance and partner success
Skills
Customer ServiceOperations ManagementCommunication SkillsProblem Solving
Published on CazVid - Jul 3, 2025