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Financial Services Specialist with 5+ years of customer support and fraud detection expertise
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Competencies
Provided comprehensive support in financial and telecommunications sectors, resolving inquiries and complaints.
Analyzed transactions and activities to implement protocols that protect customer accounts.
Engaged in upselling and cross-selling techniques during customer interactions to enhance sales.
Collaborated with production and support teams to optimize workflows and improve service delivery.
Utilized CRM systems, live chat platforms, and Microsoft Office Suite to support customer and operational needs.
Education
Languages
Summary
Experienced customer service professional skilled in support interactions, fraud detection, and sales with a proven record of managing high-volume support environments.
Key Achievements
- Managed customer support via live chat, resolving billing and technical inquiries at Sykes
- Implemented fraud detection protocols to analyze suspicious transactions and minimize risks
- Handled high-volume calls and technical issues, improving resolution times and customer satisfaction
Experience
Specialized Support Representative tier 1 (Financial Services)
Manage customer support interactions via chat in a financial services platform, resolving inquiries related to billing and technical support., Implement fraud detection protocols by analyzing suspicious transactions and activities to protect customer accounts and minimize risks., Handle and resolve...
Customer Service Representative tier 2 (Telecommunications)
Handled a high volume of calls for internet and telephone services, providing comprehensive support in billing, sales, and technical assistance., Experimented with monthly sales targets through upselling and cross-selling techniques tailored to customer needs., Efficiently diagnosed and resolved...
Production Operator
Operated packaging machinery and participated in the manufacturing processes of food products, adhering to strict quality and safety standards., Actively collaborated with the production team to optimize workflows and maintain line efficiency.