Results-driven sales professional with over a decade of experience in sales management, training, and data analysis. Proven ability to boost revenue, optimize team performance, and leverage data for strategic insights.
Develops and implements effective sales strategies to maximize revenue and market growth.
Builds and maintains strong customer relationships to ensure satisfaction and loyalty.
Utilizes Power BI and Excel to generate insightful reports that support strategic decisions.
Leads and mentors teams to meet targets, fostering a positive and productive work environment.
Allied Global Guatemala
Handled customer relations issues, enabling quick resolution, and client satisfaction., Increased sales revenue by developing and implementing effective sales strategies., Led a successful sales team by providing motivational coaching and performance-based incentives., Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success., Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Allied Global Guatemala
Assessed training program effectiveness on regular basis and improved upon deficient areas., Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques., Developed and led group training courses to align with corporate sales and service goals., Designed and implemented sales training program and documentation., Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations., Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
Allied Global Guatemala
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly., Trained team members in successful strategies to meet operational and sales targets., Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services., Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills., Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
High School Diploma
Business Administration
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Designs and assesses training programs to improve communication and sales skills.
Allied Global Guatemala
Produced monthly reports using advanced Excel spreadsheet functions and Power BI data modeling., Used statistical methods to analyze data and generate useful business reports., Improved decision-making processes with accurate data analysis and visualization techniques., Participated in requirements meetings to understand business needs.
Allied Global Guatemala
Mentored junior team members, fostering a positive work environment that encouraged professional growth., Exceeded sales targets by motivating team members and providing ongoing coaching., Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
Allied Global Guatemala
Offered each customer top-notch, personal service to boost sales and customer satisfaction., Assisted call-in customers with questions and orders.
BAC Credomatic Guatemala
Established performance metrics to evaluate team success and identify areas for improvement., Supervised teams of 15-25 Agents for Credit Card Collections Department, managing portfolio of approximately Q12MM., Data base segmentation based on different variables and indicators., Reinforcement of company policies and periodic meetings to inform and update on performance.
BAC Credomatic Guatemala
Automatic Dialer implementation for the first time in BAC Credomatic Guatemala., Real time reporting for managerial decision-making., Building reports and presentations for Upper management., Following up on Automatic Dialer Operation lounging., Technical support related communication with Dialer system supplier in Mexico city.
BAC Credomatic Guatemala
Offered financial services and products such as credit card insurance, overfinancing packages, credit cards, S.O.S service packages, etc., Complied with sales metrics.
