Hugo - Business Analyst with 14 years of data analysis and process optimization

Extensive experience working with large datasets for KPIs, dashboards, and process reporting.

Handled payroll processes including HR exceptions, bonus structures, and reporting for multiple clients.

Supervised teams in banking, billing, and operations to meet productivity and satisfaction KPIs.

Supported business planning, operational design, and strategic implementation in BPO and corporate sectors.

Team lead supervisor, Reporting for payroll, Bonus structure, QA and Customer satisfaction KPI’s, Working with SQL platforms and PowerBI, Sales strategies, Business planning, HR Exceptions management, Coaching and feedback

Business planning, Support for P&L and QBR Reports, In charge of Payroll process including HR exceptions management, Bonus structure, Disciplinary processes, Schedules creation, Headcount management, Deck plan, Budget plan for hours and OT reports monthly and yearly including dashboards for upper management, Meetings with stakeholders and support teams, Support for SBU Manager for operational designations

Cash apps supervisor in charge of a group of 16 FTEs for south cone operations, Processing automatic payments, Reconciliations, SAP cash apps, Billing and OTC SME, In charge of billing UPS SCS air cargo ops