Howar - Customer Service Specialist with 6+ years in client support and process management

Delivered high-quality service by resolving client issues efficiently across multiple roles.

Supervised and trained team members, managed conflict resolution, and covered supervisory functions.

Controlled inventory, reconciled stock, and supervised logistics to ensure operational accuracy.

Provided technical assistance for applications, utilized Salesforce and Power BI for data analysis.

Provide information on auto and home insurance policies; process payments and send documentation., Resolve billing issues and provide technical support for applications and the company web platform., Train, support, and provide feedback to new team members as needed., Cover supervisory functions...

Tracked and investigated shipments across the U.S. and Canada; opened and resolved investigation cases., Handled and resolved escalated cases requiring supervisor-level intervention., Covered supervisor role managing up to 20 agents simultaneously., Results-driven approach with focus on customer...

Managed a team of 5 warehouse staff: task assignment, performance evaluation, and personnel development., Controlled and rotated inventory; reconciled, reviewed, and entered merchandise into the system., Supervised order fulfillment, invoice verification, and logistics coordination for deliveries.,...