Experienced Product Manager specializing in SaaS solutions with a strong background in leading product development and cross-functional team management.
Overseeing the entire stages of product development from ideation to deployment.
Applying Scrum and Kanban frameworks to improve project workflows and team collaboration.
Communicating requirements and updates effectively with cross-functional teams and clients.
Conducting research to identify user needs and inform product strategy.
Telvista - Verizon Fios
Assisted clients with technical issues, payments, and upsells., Resolved incoming calls and maintained strict KPIs.
Left Main Rei
Provided technical support for clients using Sales Force CRM platform., Conducted onboarding calls and visual support sessions using Loom or Zoom.
Connecmpathy
Handled incoming chats for order processing, returns, and client retention.
Confie
Assisted clients with payments, billing questions, and general support., Promoted to Collection's Analyst after 2 years, managing commission sorting.
Ingeniery in IT
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