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Manager
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Competencies
Demonstrated experience with Customer service orientation.
Demonstrated experience with Business development.
Demonstrated experience with Managerial efficiency.
Demonstrated experience with Organizational efficiency.
Demonstrated experience with Operational efficiency.
Education
Languages
Summary
Manager open to new opportunities
Experience
Manager
Oversee sales objectives and drive operational efficiency.. Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.. Oversee cash handling processes to ensure accuracy and accountability.. Safeguard store security and prioritize the well-being of staff.. Ensure category specialists are fully trained and equipped to excel in their roles.. Drive the achievement of monthly intake and NSV (Net Sales Value) targets.. Deliver a consistently exceptional customer experience.. Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.. Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.. Lead, motivate, and develop store staff to achieve business objectives.. Manage and implement key projects to support business growth and operational improvements.
Branch Manager
Managed as well as controlled financial targets within the company accepted norms and balanced this against business risk.. Maintained and improved customer service, sales performance, stock efficiency and managed business risk related.. Maintained good client relationships with internal and external clients and resolved client queries.. Ensured that codes, prices and stock corresponded with orders and stock received.. Ensured that the company policy was always adhered to.. Enforced store security procedures in all departments.. Conducted compliance reviews through admin checklist according to policies and procedures.
Administration Manager
Ensured that stock loss was minimised through compliance with security measures, stock and cash handling procedures.. Dealt with customer complaints.. Administered the performance management system.. Entered data into the HR system so that accurate records were maintained.. Provided data for and prepared management information reports.. Managed and reduced risk in all facets of administration within the store.. Coached, mentored and developed staff with key focus on performance management.. Processed new client information and monthly account information.. Administered the recording of absence.. Administered the recording of vacation leave.. Administered the probationary review periods.. Maintained the personnel filing system and safeguard the files and documentation.. Managed the leave administration process.. Provided support in investigations for disciplinary and grievance procedures.. Ensured that all documents were processed and that the number sequence on the system was correct.