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Hillary
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Competencies
Demonstrated experience with Legal Accounts Payable.
Demonstrated experience with Claims Processing.
Demonstrated experience with Credit & DTI Analysis.
Demonstrated experience with Billing & Invoice Processing.
Demonstrated experience with Document Management.
Education
Summary
Professional profile
Experience
Account Representative
Managed a portfolio of up to 160 delinquent accounts daily, using effective collection strategies.. Processed and submitted personal loan applications, improving loan approval rates by 45%.. Reviewed and audited accounts after final payment to prepare disposition documents and maintain regulatory compliance.. Maintained accurate account records and handled confidential financial information.. Completed daily bank deposits securely and accurately while following company procedures.
Account Service Representative
Provided customer service support by handling up to 25 weekly inquiries related to credit cards, loans, and account applications.. Resolved customer issues efficiently through clear communication and timely follow-up.. Developed account strategies tailored to client needs, contributing to a 15% improvement in business performance.. Supported client outreach and marketing activities to generate leads and identify new business opportunities.. Promoted financial products and services, including refinancing and account discounts, to support sales and business growth.
Assistant Branch Manager
Managed settlement negotiations for 90% of delinquent accounts, supporting collections and litigation preparation.. Processed loan applications and performed credit analysis, including Annual Percentage Rate (APR) calculations and Debt-to-Income (DTI) assessments.. Presented multiple loan options to customers and supported the loan closing process.. Conducted daily customer outreach to identify refinancing opportunities and support business growth.. Handled and secured daily branch cash deposits, ensuring accuracy and compliance with company procedures.
Legal Assistant
Screened 40–50 potential clients weekly through phone and in-person consultations across criminal, immigration, civil, and personal injury matters.. Supported attorneys with case preparation, evidence gathering, translations, mediations, depositions, and hearings.. Managed two attorneys' calendars and tracked approximately 100 task deadlines monthly, improving scheduling accuracy by 15%.. Coordinated weekly legal consultations and ensured case files and required evidence were complete and organized.. Managed legal accounts payable and client billing, including accurate invoicing and timely vendor/case-related payments.
Claims Processor
Processed approximately 500 Medicaid claims monthly for Molina Healthcare, improving processing efficiency by 20%.. Reviewed and audited UB-04 and HCFA-1500 claim forms to ensure accuracy and completeness.. Verified member enrolment and insurance plan eligibility before processing claims.. Checked prior authorizations and provider network enrolment for Medicaid and Medicare plans.. Ensured claims were processed according to contract terms, policies, and reimbursement requirements.
Claims Processor
Processed, adjusted, and managed payments for medical claims using the Claims Administrative System (CAS), including physician referrals, HCFA-1500, and Hospital UB-04 forms.. Interpreted ICD-9 and ICD-10 medical codes to ensure accurate entry of medical terminology into the financial processing system for claim adjudication and resolution.. Calculated payment amounts for at least 100 Medicaid claims daily, submitting all necessary paperwork for payment or review.
Subrogation Analyst
Managed subrogation files, meticulously updating records, evidence, and medical/financial data for personal injury, wrongful death, and medical malpractice cases.. Achieved optimal recovery of $200,000 by expertly negotiating subrogation cases, leveraging third-party research after completing a 10-week training program post initial six months.. Assisted subrogation attorneys in negotiating health insurance liens with insurance carriers and plaintiff attorneys for Medicare Advantage Health plans.
Clerk/Paralegal
Initiated the recording and notarization of deeds, purchaser's and plaintiff's Bond forms, and sale cash receipts during Commissioner Property Auction Sales.. Improved document processing efficiency by 20% by preparing and editing 75 legal documents monthly.. Conducted legal research as required to support Deputy Master Commissioners.
Clerk/Paralegal
Prepared and edited 75 legal documents monthly, improving document processing efficiency by 20%.. Recorded and notarized deeds, bond forms, and sale cash receipts during Commissioner property auction sales; conducted legal research.