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Customer Service & Fraud Prevention Specialist with diverse financial experience
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Competencies
Provided customer support and assistance across banking and healthcare sectors, ensuring client satisfaction.
Identified and mitigated fraudulent activities within banking operations at Citi Bank Genpact Guatemala.
Performed teller and bookkeeping duties, managing financial transactions and record-keeping.
Engaged in sales calls to promote services, contributing to customer engagement efforts.
Gained foundational knowledge in automotive computer systems, applying technical skills.
Education
Languages
Summary
Experienced in customer service, fraud prevention, and financial operations within banking and healthcare. Known for adaptability, technical skills, and commitment to operational excellence.
Key Achievements
- Handled multiple roles including customer service, fraud prevention, teller, and bookkeeping, demonstrating versatility.
- Gained experience across banking and healthcare sectors, contributing to various operational processes.
- Engaged in phone sales and automotive computer engineering, showcasing a broad skill set and role adaptability.
Experience
CSR
Fraud Representative
Customer service, teller/book keeper, automotive computer engineering, phone sales, Fraud prevention representative