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Operations Coordinator with 5+ years in healthcare and corporate settings
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Competencies
Utilized CRM systems to maintain accurate client and operational data across multiple roles.
Led and coached teams in customer support and operational environments to meet performance targets.
Managed scheduling, reporting, and conflict resolution in healthcare and corporate settings.
Implemented process enhancements in scheduling, documentation, and logistics workflows.
Bachelor's instruction and live interpreting in English and Spanish, supporting multicultural communication.
Education
Languages
Summary
Experienced professional in scheduling, team supervision, and client support across healthcare and corporate sectors. Skilled in CRM, SAP, and bilingual communication.
Key Achievements
- Coordinated scheduling operations for a Texas hospital network, ensuring smooth patient and provider communication.
- Managed a team of 17 agents at Comcast, coaching for KPIs and overseeing daily operational tasks.
- Supported logistics with SAP at Dinant Corporation, improving operational data registration and vendor negotiations.
Experience
Scheduling & Operations Coordinator (Remote)
Coordinate scheduling operations for Texas hospital network., Communicate with patients, providers, and administrative teams., Prepare daily operational reports and resolve scheduling conflicts., Maintain accurate CRM documentation., Work closely hand in hand with the management team and executive...
Operations Team Supervisor
Managed a team of 17 agents in a performance-driven environment., Coached employees to meet sales and quality KPIs., Oversaw scheduling, reporting, and daily operations.
Customer Support & Sales Specialist
Exceeded monthly sales and performance metrics., Supported onboarding and peer coaching initiatives., Delivered customer support and sales services in English.
Insurance Advisor
Advised clients on life and health insurance products., Managed renewals, payments, and client relationships., Consistently achieved monthly sales targets.
Logistics Intern
Supported logistics operations and supplier coordination., Registered operational processes in SAP., Assisted in vendor negotiations and documentation.
Language Instructor
Teach English and French to students across multiple proficiency levels., Prepared over 100 students using CEFR-based methodology.
Translator and Interpreter
Translate educational and organizational materials (English–Spanish and vice versa)., Continuous live interpreting for board members with students.