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Hesbon
Regional Systems Administrator
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Competencies
Demonstrated experience with IT Support & Service Management.
Demonstrated experience with Technical Services.
Demonstrated experience with Service Desk.
Demonstrated experience with Ticketing Systems.
Demonstrated experience with Microsoft 365.
Education
Summary
Professional profile
Experience
Regional Systems Administrator
Coordinate regional implementation of the RESPECT platform across Africa, supporting technology onboarding, configuration, testing and technical adoption.. Gather technical requirements from developers and programme stakeholders and translate them into practical implementation activities and solutions.. Coordinate onboarding and integration of applications into the RESPECT ecosystem, supporting testing, troubleshooting and configuration validation.. Configure GCP infrastructure, Linux environments, application services, permissions and security controls to support reliable platform deployments.. Develop implementation guidance, technical documentation, job aids and operational procedures to support consistent adoption across distributed teams.. Troubleshoot infrastructure, application and integration issues, coordinating resolution with developers and regional technology stakeholders.
AI Automation Specialist
Deliver technology automation and implementation projects by translating operational requirements into practical workflows, system configurations, and user-focused solutions.. Work with stakeholders to understand business processes, identify inefficiencies, define requirements, and determine appropriate automation approaches.. Develop and implement workflow automations using Zapier, Make, TypeScript, Airtable, Notion, and other business applications to reduce manual processes.. Configure technology solutions, test workflows, resolve issues, and review delivered solutions against the original business requirements.. Create concise process documentation and user guidance to support adoption and ongoing use of implemented solutions.
IT Support Manager
Managed enterprise technology and business applications supporting 300+ users across 8 countries.. Administered Microsoft 365, Google Workspace, Salesforce, ServiceNow, Atlassian and Microsoft Intune environments.. Supported business application integrations, system configuration, access management, incident resolution and service improvement activities.. Analysed technical and business requirements and translated operational needs into practical technology solutions.. Investigated application and system incidents, coordinating troubleshooting and resolution with technical teams and vendors.. Monitored system performance and service trends to identify recurring issues and improve availability.. Developed automation for onboarding, offboarding, access management and IT service workflows.. Maintained technical documentation, operational procedures, knowledge articles, audit records and system support documentation.. Supported application security, access controls, data protection, vulnerability management and secure system configuration.
Global IT Support Manager
Supported enterprise technology and business applications for 300+ users across 8 countries, coordinating systems, users and technical stakeholders.. Gathered and analysed business requirements and translated operational needs into practical Microsoft 365, Google Workspace and business application solutions.. Administered and configured Microsoft 365, Google Workspace, Salesforce, ServiceNow, Atlassian and Microsoft Intune environments.. Supported application integrations, access management, system configuration, testing, troubleshooting and implementation-related activities.. Developed onboarding, offboarding, access management and IT service workflows using scripting and automation platforms.. Maintained technical documentation, knowledge articles, operational procedures and system records to support consistent implementation and service delivery.. Delivered user training, technical guidance and knowledge-transfer sessions to support adoption of new and existing systems.
Systems Administrator
Coordinated IT projects and technology improvements across operations in 12 countries, working with distributed users, business stakeholders, vendors, and technical teams.. Assessed business and technical requirements and translated them into manageable implementation activities and priorities.. Coordinated implementation of security and infrastructure improvements, including Cyber Essentials certification and zero-trust security controls.. Worked across cloud, identity, endpoint, networking, and business applications to identify dependencies and ensure technology changes supported wider business requirements.. Developed practical documentation and user guidance to support technology adoption and consistent operations across multiple locations.
ICT Officer
Supported deployment, administration and maintenance of end-user technology, network infrastructure and ICT systems across the organization.. Delivered Level 1 and Level 2 technical support for Microsoft 365, Microsoft Dynamics 365, Salesforce, SAP ERP and end-user technologies.. Troubleshot hardware, software, network connectivity and systems incidents and coordinated resolution of issues affecting business operations.. Administered and supported Cisco Meraki networking environments, including troubleshooting connectivity and network infrastructure issues.. Used SolarWinds for infrastructure and network monitoring and Wireshark for network traffic analysis and troubleshooting.. Supported network infrastructure, wireless connectivity, firewall-related issues and end-user access across the organization.. Coordinated ICT procurement, equipment deployment, maintenance activities, software licensing and vendor engagements.. Supported system access management, user administration, system testing, data management and technology configuration.. Developed ICT policies, SOPs, user guides and governance documentation supporting consistent IT operations.. Coordinated with vendors and service providers on equipment, software, network infrastructure, maintenance and technical support requirements.. Delivered technical training and user guidance on Microsoft 365, business applications and digital technologies.
Head of IT
Administered Windows Server infrastructure including Active Directory, DNS, DHCP, Group Policy, Microsoft 365, and enterprise networking.. Supported procurement, deployment, and lifecycle management of ICT infrastructure and end-user equipment.. Improved ICT service delivery through technical support processes, documentation, and first-line issue resolution.. Managed on-premises servers, CCTV systems, network infrastructure, and internet services while maintaining high availability.. Implemented system health monitoring, patch management, audit reporting, and preventative maintenance.. Mentored ICT staff and promoted service excellence, accountability, and continuous improvement.
Computer Science Teacher & IT Technician
Delivered ICT support services while administering Windows and macOS environments, software deployments, and endpoint maintenance.. Installed, configured, and maintained operating systems, hardware, and productivity applications supporting staff and students.. Conducted user training on Microsoft Office 365, Teams, Outlook, OneDrive, Word, Excel, and PowerPoint, improving technology adoption and digital literacy.. Supported infrastructure maintenance, troubleshooting, and preventative maintenance activities to maximize system availability.