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Customer Service Specialist with 3+ years of B2B and B2C experience
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Competencies
Provided assistance to customers in healthcare, travel, and retail industries through various support channels.
Utilized bilingual skills to assist US-based customers via chat, email, and phone, enhancing service quality.
Proficient in Microsoft Office suite for documentation and communication tasks.
Applied empathy and active listening to effectively resolve customer issues and provide helpful solutions.
Education
Languages
Summary
Dedicated bilingual customer service representative with extensive experience supporting healthcare, retail, and travel sectors.
Key Achievements
- Handled diverse customer inquiries across multiple communication channels including phone, chat, and email
- Supported healthcare providers and insurance companies with outbound communication and account assistance
- Contributed to sales and service operations for Apple Leisure Group, managing inbound and outbound calls
Experience
Customer Service Representative
Handle B2B and B2C outbound and inbound calls for the Apple Leisure Group., Work on the sales and service department.
Bilingual Customer Service Representative
Assisted US based customers regarding their accounts or orders., Handled payments, cancellations, refunds, or created new orders via chat, email, or phone.
Customer Service Representative
Handled outbound calls to insurance companies, Specialty Pharmacies, or PBM’s to assist Healthcare providers with their customer’s treatments.