This is my profileContact via CazVidHeriberto
Customer Service Specialist with diverse experience in telecommunications and retail
Contact
Panamá, Panamá, Panama
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support and assistance in telecom, retail, and entertainment sectors.
Microsoft Office SuiteIntermediate
Utilized Word, PowerPoint, and Excel to document and communicate with clients and internal teams.
Communication SkillsIntermediate
Engaged effectively with customers, demonstrating active listening and clear verbal/written communication.
Technical SupportBeginner
Supported customers with IT-related inquiries within Best Buy Foundever, expanding technical knowledge.
Education
Title VI
John Dewey Maritime Training Institute
Languages
Spanish
Advanced English
Summary
Dedicated customer service agent with proven adaptability across telecom, retail, and entertainment industries. Skilled in computer applications and customer engagement, committed to enhancing client satisfaction.
Key Achievements
- Progressed through multiple customer support roles across telecommunications, retail, and entertainment sectors.
- Gained proficiency in computer skills including Microsoft Office Suite to enhance customer service efficiency.
- Handled customer inquiries and support tasks across various organizations, demonstrating adaptability and communication skills.
Experience
Customer Service Agent
AT&T Alorica (Previously Star Contact)
December 14 of 2020 - July 25 of 2022
Customer service IT
Best Buy Foundever (Previously Sitel)
October 31 of 2022 - December 30 of 2024
Customer support assistant
Nintendo of America on Radius
January 6 of 2025 - June 30 of 2025
Middle Customer Support Agent
Lacias Panama
August 18 of 2025 - Still working
Skills
Customer ServiceMicrosoft Office SuiteCommunication SkillsTechnical Support
Published on CazVid - May 17, 2026