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Henry
Sales and Customer Service Specialist with 3+ years of experience
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Competencies
Developed strategies to improve sales performance and customer satisfaction.
Provided support, resolved inquiries, and fostered positive relationships with clients and guests.
Effectively communicated with clients in English across various roles, ensuring clarity and customer satisfaction.
Conducted market research, maintained detailed records, and supported team collaboration.
Education
Summary
Henry, 21, experienced in customer service, sales, and retention, fluent in English, based in Bucaramanga.
Key Achievements
- Generated leads and closed sales to meet targets at Accedo Technologies
- Provided exceptional support, managed reservations, and enhanced guest experience at Intouch CX
- Exceeded sales targets and built lasting client relationships at 24/7
Experience
Sales Agent
Conducted market research, Generated leads, Closed sales to meet targets, Provided customer support, Resolved issues, Promoted new products, Maintained detailed records, Collaborated with team members, Developed strategies to improve sales performance and customer satisfaction.
Customer Service Agent
Provided exceptional support to guests, Managed reservations, Resolved inquiries, Ensured smooth check-in and check-out processes, Demonstrated strong organizational skills, Contributed to high customer satisfaction rates, Fostered positive relationships and enhanced the overall guest experience.
Customer Service Agent
Identified customer needs, Tailored solutions to enhance communication capabilities, Exceeded sales targets, Built lasting client relationships, Provided insightful recommendations.