Hector - Customer Service Specialist with 5+ years in insurance and travel

Directed customer service activities, including quality evaluation and team management, to enhance service standards.

Handled insurance, medical, and travel claims, ensuring accurate processing and follow-up for clients.

Provided first-line technical assistance for insurance applications and related digital platforms.

Supported customers with travel policies, including support for medical and funeral services.

Delivered bilingual support in English and another language, facilitating international customer service and claims translation.

Evaluating the quality of the Insurance and Banking Benefits service, through email, social networks and by telephone, Managing the activities of the quality team, Developing and implementing customer service practice manuals; from content to design, Calibrating evaluation criteria for the services...