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Heber
Customer Service Representative with 5+ years of experience in BPO and hospitality
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Competencies
Handled customer inquiries and issues across various sectors including travel and healthcare.
Fluent in English and Spanish, facilitating effective communication in diverse settings.
Provided language instruction to international students, following structured lesson plans.
Managed appointments, reservations, and coverage explanations for clients in healthcare and travel industries.
Education
Languages
Summary
Experienced in handling customer inquiries in travel, healthcare, and language education sectors, with bilingual abilities in English and Spanish.
Key Achievements
- Provided customer support for travel bookings and medical services, resolving diverse issues
- Delivered English tutoring to Japanese students via online platform with consistent lesson plans
- Taught beginner English to Spanish-speaking adults in classroom settings, utilizing provided materials
Experience
Customer Service Representative
Provided customer service over the phone to solve customer issues and concerns for Priceline.com customers who booked hotel, car and/or flight reservations online or over the phone with companies both in the U.S. and abroad.
English Tutor
Provided 25 minute long English tutoring lessons online to Japanese students residing in Japan using and following the lesson plans provided by Engoo.
English Teacher
Taught beginner English to Spanish speaking adults in a classroom setting using books and materials provided by Academia Europea.
Customer Service Representative
Set medical appointments, contacted clinics as well as pharmacies, explained coverage, changed primary care providers and assisted patients with any questions about their insurance.