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Project Manager with 5 years in the technology industry
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Competencies
Directed project planning, execution, and closure for technology initiatives.
Applied Scrum and Kanban frameworks to coordinate team workflows.
Supervised and motivated multidisciplinary teams to achieve project goals.
Facilitated communication between clients and technical teams to clarify project requirements.
Education
Summary
Experienced in managing innovative technology projects with a focus on efficiency and team coordination.
Key Achievements
- Led cross-functional teams on multiple software development projects
- Successfully managed project timelines and budgets, ensuring on-time delivery
- Developed and implemented project management processes that improved efficiency
Experience
English Teacher
Taught English, Geography, Mexican History, and Civics & Ethics., Boosted students’ pronunciation and prepared them for English‑certification tests., Wove civic values into lessons to build well‑rounded learners.
English Teacher
Created field‑specific English courses for BA students., Focused on clear pronunciation and job‑ready communication skills., Used interactive tasks and real‑world projects to keep learners engaged.
Quality Assurance Agent
Reviewed customer calls, gave clear feedback, and authored action plans., Presented quality trends and drove continuous‑improvement projects.
Mentor
Monitored remote agents, provided coaching, and processed payroll accurately., Aligned service quality with Domino’s standards and improved CSAT.
Bilingual Representative
Resolved product, billing, and technical issues in high‑volume environments., Maintained top customer‑satisfaction and first‑contact‑resolution rates.
English Teacher
Taught English, Geography, Mexican History, and Civics & Ethics., Boosted students’ pronunciation and prepared them for English‑certification tests., Wove civic values into lessons to build well‑rounded learners.
Supervisor
Coached call‑center agents, raising quality and KPI scores., Led the first training wave for a new campaign and maintained onboarding for a year.