This is my profileContact via CazVidHayden
Customer Service Agent with diverse technical and interpersonal skills
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
Customer ServiceIntermediate
Responded to customer inquiries and facilitated understanding of procedures.
CommunicationIntermediate
Explained complex concepts to clients to enhance their engagement with services.
Technical SkillsIntermediate
Utilized tools like Photoshop, Web Development, and Office Suite to support tasks.
Problem SolvingIntermediate
Assisted clients in troubleshooting and providing solutions during interactions.
Education
Bachelor in middle education (High school diploma)
CTP DE PAVAS
Completed DIC 2023
Languages
SpanishNative
EnglishIntermediate (B2)
Summary
Experienced in customer support, communication, and technical tools to enhance client interactions.
Key Achievements
- Handled customer inquiries via calls and chats, providing clear explanations of procedures
- Learned and taught clients about service-related concepts to improve user understanding
- Gained experience in technical skills including Photoshop, Web Development, and Office Suite
Experience
CUSTOMER SERVICE AGENT
CONCENTRIX
MAR 2024
Answer calls and chats serving the client., Answer questions and teach them about the procedures to carry out actions on their own, explaining necessary concepts for a better understanding of the service.
Skills
Customer ServiceCommunicationTechnical SkillsProblem Solving
Published on CazVid - Jul 3, 2025