Harshit

Demonstrated experience with Account Management.

Demonstrated experience with Customer Retention.

Demonstrated experience with Relationship Lifecycle Management.

Demonstrated experience with Escalation/Issue Resolution.

Demonstrated experience with Client Engagement.

Own relationship lifecycle for 15–18 active B2B accounts — proactive engagement, issue resolution, retention-focused follow-up — sustaining ₹15–20L/month repeat business on ₹50–65L monthly billing base.. Coordinate 30–40 customer orders/month across Sales, Logistics, Ops, ensuring smooth delivery and fast issue resolution (₹12–15L weekly order value).. Act as primary relationship point for accounts — escalation handling, order tracking, retention conversations — driving consistent renewal behavior.

Managed customer journey for 120+ luxury vehicle enquiries (₹18Cr+ opportunity value) — qualification, engagement, post-engagement relationship handling.. Re-engaged inactive/at-risk customers, recovering ₹60–80L via targeted relationship follow-up — win-back/retention work.. Advanced ₹3–4Cr/month in opportunities through consultative engagement and cross-functional coordination with sales consultants.

Managed full customer relationship cycle for high-ticket upskilling programs — qualification, engagement, objection handling, follow-through — generating ₹18L revenue at 20–25%+ conversion.