This is my profileContact via CazVidHarold
Logistics Coordinator
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Competencies
Applied statistical methods and data visualization tools to extract insights from complex datasets.
Written and optimized SQL queries for data retrieval and manipulation in enterprise databases.
Used advanced Excel functions and pivot tables for financial analysis and reporting.
Created dashboards and visual reports to communicate findings clearly to stakeholders.
Education
Summary
Experienced Data Analyst specializing in financial data analysis and visualization.
Key Achievements
- Developed and maintained dashboards that provided real-time insights into financial metrics.
- Led the data cleaning and preprocessing efforts for quarterly financial reports.
- Collaborated with cross-functional teams to implement data-driven decision-making processes.
Experience
Logistics Coordinator
I was an assistant on OTM Importation completed on the Buenaventura Port in Colombia, where I had to review goods documentation, and after its due process in port, assigned a truck to the container, and tracked the transportation logistic of the goods until it was at its respective customs warehouse.
Customer Service Technical Support Agent
I was able to develop my English skills working as a Customer Care Advocate for a huge Medicare Health Insurance, where I had to review and explain coverage, benefits, prescriptions coverage and medical and hospital claims. During this job I also had to email and contact medical providers for claims disputes.
Senior Agent
Initially took calls for a Texas Electric Company, I was able to grow to a back office position as a Senior agent where I handled email communications and billing disputes, I was also in charge of taking Supervisor Calls.
Technical Support Agent
I provided technical support for a variety of US and Australian Colleges, for students via Phone and Chat and Email for Faculty members, this was a incredible experience.
Technical Support Agent
My role on this company was to provide technical support through calls and chats for a huge Streaming platform in the US and Canada.