This is my profileContact via CazVidHarold
IT Support Specialist with 5+ years in Tech Industry
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Competencies
Provided technical assistance and support for incoming queries and issues related to computer systems, hardware, and software.
Diagnosed and resolved network connectivity issues, ensuring reliable access for users across the organization.
Created and maintained detailed documentation of systems, procedures, and troubleshooting guides for team use.
Ensured high customer satisfaction through effective communication and resolution of technical problems.
Education
Summary
Experienced IT professional with over 5 years supporting hardware, software, and network systems. Skilled in technical support, troubleshooting, and documentation. Committed to delivering high-quality service and resolving complex technical issues promptly.
Key Achievements
- Led onboarding and training of new IT support staff, improving team efficiency.
- Managed hardware and software configurations for over 200 end-users.
- Resolved a wide range of technical issues, maintaining 95% end-user satisfaction.
Experience
Technical Support (Microsoft Xbox)
Technical troubleshooting for Xbox consoles, accessories, and services., Support for Microsoft accounts, subscriptions, and digital content., Consistent compliance with quality, security, and customer satisfaction metrics.
Customer Support (Nintendo)
Customer and technical support for Nintendo products and online services., Issue resolution for accounts, purchases, and connectivity., Accurate case documentation using CRM systems.
Customer Service (StubHub & Viagogo)
Managed ticket delivery, purchase verification, and event-related inquiries., De-escalated complex customer situations with empathy and professionalism., Maintained productivity and quality standards under pressure.