Experienced customer service specialist and team leader with a proven track record in retail and collections, seeking remote opportunities.
Provided high-quality customer support and problem resolution in retail and collections environments.
Supervised and guided a team of 18-21 agents, fostering team development and success.
Handled collections processes and sales tasks, ensuring customer engagement and account management.
Communicated effectively with customers and team members, ensuring clarity and professionalism.
IntouchCX
Concentrix
Hidroca C.A.
Sofica C.A.
Inversiones HMS 2318
Ixtel Telecomunicaciones (Equipos de Telefonía Siemens)
Hotel Administration Degree
Prepared to work remotely with American agents, leveraging extensive domestic customer support experience.
Inversiones Simbi
Econoinvest Casa de Bolsa C.A.
Ferretería Girardot
Radisson Eurobuilding
Comercial Rahamar