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Hareaipha
Administrative and Billing Support Officer
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Competencies
Demonstrated experience with Administrative Support.
Demonstrated experience with Data Entry.
Demonstrated experience with Data Capturing.
Demonstrated experience with ICD-10 Coding.
Demonstrated experience with Medical Billing.
Education
Summary
Administrative and Billing Support Officer open to new opportunities
Experience
Administrative and Billing Support Officer
Managed 50+ customer inquiries daily across walk-in, phone, and email channels, achieving consistent same-day resolution rates.. Maintained accurate records of customer data, payments, and service transactions, supporting billing accuracy and audit compliance.. Processed applications, documentation, and payments for 100+ transactions per week while ensuring accurate data entry and compliance with administrative and billing procedures.. Applied ICD-10 coding knowledge to ensure accurate categorisation of service-related data and support billing processes.. Coordinated scheduling and interdepartmental communication for 5+ departments, streamlining workflow and reducing response turnaround time.. Handled rescheduling, cancellations, and escalations professionally, ensuring customer satisfaction and compliance with municipal SLAs.. Tracked and followed up on outstanding queries and accounts, maintaining a backlog clearance rate of 95%+ monthly and supporting accounts receivable and debtors administration processes.
Graphic Designer
Designed 15+ promotional assets per month across digital and print platforms while managing multiple concurrent deadlines.. Collaborated with marketing and operations teams to ensure accurate, on-brand communication for customer engagement campaigns.. Maintained a well-organised digital file management system, ensuring all assets were version-controlled and easily accessible.. Produced campaign documentation and content schedules to support team planning and delivery.
Digital Marketing Intern
Maintained reports, spreadsheets, and campaign data records for multiple active client accounts.. Coordinated content schedules and delivery timelines, ensuring on-time submission of all client deliverables.. Communicated with clients to confirm briefs, gather feedback, and ensure accurate information flow.. Supported administrative tasks including documentation, data entry, and filing for internal processes.