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Hansen
Customer Service & Support Specialist with 4+ years in BPO
Video resume
Bachiller
Experience in customer service, fraud prevention, payment processing, tech support and outbound and inbound interactions chat, email and phonen
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support across multiple channels, addressing inquiries and resolving issues effectively.
Tech SupportIntermediate
Handled technical issues for clients, troubleshooting problems via chat, email, and phone.
Fraud PreventionIntermediate
Investigated and addressed fraud-related concerns to ensure secure transactions and user safety.
Payment ProcessingBeginner
Experience in managing payment transactions and related customer inquiries.
Summary
Dedicated customer service representative with over four years of experience in client support, tech troubleshooting, and fraud investigation, eager to leverage multitasking and communication skills in a dynamic environment.
Key Achievements
- Progressed from customer service representative to roles involving tech support and fraud investigation
- Gained comprehensive experience across customer interactions via chat, email, and phone
- Worked with multiple companies including Sightail Group, IABEX Global, and Remitly
Skills
Customer ServiceTech SupportFraud PreventionPayment Processing
Published on CazVid - Jul 3, 2025