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Hannia

Founder with 8+ years in visual arts and community management

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San José, San José, Costa Rica
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Competencies

Customer ServiceExperto

Handled customer inquiries and support across various companies via multiple channels.

Community ManagementAvanzado

Coordinated community spaces, planned events, and managed communication for embroidery and business communities.

Workshop FacilitationIntermedio

Developed and delivered workshops on embroidery techniques and textile arts to diverse audiences.

Marketing & Brand BuildingIntermedio

Led marketing strategies, social media management, and branding efforts for personal and organizational projects.

Office & Business OperationsAvanzado

Supported business registration, maintained daily operations, and managed logistics and sales.

Education

Bachelor’s Degree
National University of Costa Rica
Completed 2020
Fashion Design
Universidad Creativa
Completed 2014
English Studies
University of Costa Rica
Completed 2010

Languages

SpanishNative
EnglishIntermediate–Advanced

Summary

Entrepreneur with extensive experience in visual arts, community engagement, and customer support, specializing in embroidery education and brand development.

Key Achievements

  • Founded and managed an independent visual arts brand focused on hand embroidery education and design.
  • Taught over 150 students through workshops and digital content, leading all business operations.
  • Supported brand development and customer service at multiple organizations, including social media and community engagement.

Experience

Founder

Laboratorio de Bordado
2018 - Present

Created and managed an independent visual arts brand focused on hand embroidery education and design., Developed and sold online and in-person workshops, digital content, and textile products., Managed marketing, branding, customer communication, logistics, sales and community growth., Led...

Office Administrator & Brand Assistant

Pharmamatik Ltda.
Apr 2022 - Nov 2023

Supported business registration, patent applications, and daily office operations., Assisted in brand building and social media presence for both veterinary and HR services., Managed point-of-sale operations and handled customer interactions and inquiries.

Community Coordinator

Club del Bordado Costa Rica
2018 - 2022

Coordinated a creative embroidery-based community space., Planned events, managed community communications, and facilitated workshops.

Customer Service Representative

Multiple Transnational Companies
2007 - 2012

Worked in customer support roles at Directions in Research, Teletech, Motif Ltda, and Great Virtual Works., Handled customer inquiries via phone, email, and chat., Focused on customer satisfaction, issue resolution, and clear communication.

Skills

Customer ServiceCommunity ManagementWorkshop FacilitationMarketing & Brand BuildingOffice & Business Operations
Published on CazVid - May 17, 2026
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