Experienced customer service supervisor with expertise in tech support and sales, dedicated to delivering excellent client experiences across contact centers.
Provided comprehensive support and assistance to clients, ensuring satisfaction.
Resolved technical issues for customers, leveraging product knowledge and troubleshooting skills.
Engaged in sales activities, promoting products/services and closing deals with customers.
Supervised team members, coordinated workflow, and supported performance improvement.
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Communicated effectively with clients and team, facilitating clear and professional exchanges.
