This is my profileContact via CazVidGustavo
Customer Support Representative
Contact
Competencies
Applied statistical techniques and tools to interpret complex datasets for healthcare and finance sectors.
Utilized SQL for data querying, management, and reporting in various projects.
Created dashboards and visual reports using tools like Tableau and Power BI to facilitate data-driven decisions.
Employed Python for data cleaning, analysis, and automation tasks.
Worked with diverse teams to identify requirements and deliver insights aligned with organizational goals.
Education
Summary
Experienced data analyst with a strong background in healthcare and finance domains, specializing in data interpretation, visualization, and stakeholder collaboration.
Key Achievements
- Led data analysis projects resulting in improved reporting efficiency
- Developed dashboards that enhanced decision-making processes
- Collaborated with cross-functional teams to deliver actionable insights
Experience
Customer Support Representative
Provided bilingual customer service via phone and email for U.S.-based clients., Resolved inquiries efficiently, maintaining client satisfaction and quality standards., Created daily reports and tracked performance metrics using Google Sheets., Collaborated with team leads to optimize response time and communication workflows.