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Traffic Control Specialist at Lane Logic Traffic Control
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Competencies
Skilled in managing traffic flow and signal timing to improve safety and efficiency.
Effective in conveying information clearly and resolving conflicts with stakeholders.
Proficient in analyzing issues and implementing timely solutions under pressure.
Capable of prioritizing tasks efficiently to meet project deadlines and objectives.
Organized in coordinating multiple projects and managing detailed traffic control operations.
Education
Summary
Dedicated traffic control specialist and customer support associate with experience in traffic management, customer service, and team collaboration. Adept at problem-solving and optimizing operations.
Key Achievements
- Enhanced traffic flow efficiency through real-time signal timing adjustments.
- Resolved over 100 escalated customer complaints at Swiggy, improving satisfaction scores.
- Contributed to traffic management projects supporting optimized signal timings and flow patterns.
Experience
Customer Support Associate
Resolved an average of 50+ customer inquiries daily via chat, enhancing overall customer satisfaction by 20% through prompt and effective issue resolution.. Handled over 100 escalated complaints per month with high professionalism and empathy, achieving a 95% customer satisfaction rating.. Utilized Swiggy’s internal systems to resolve delivery, refund, and account issues, reducing resolution times by 30% and improving service efficiency.. Participated in 12+ training sessions and learning opportunities, staying updated on product updates and best practices, which increased service quality and efficiency.
Traffic control
Participated in traffic management projects at Lane logic, which supported the signal timings and flow patterns for optimization.. Coordinated with the Lane logic team in the implementation of real-time solutions during periods of congestion.. Analysed traffic data at Lane logic to determine key areas that would provide the most impact for improvement in efficiency of flow.. Coordinated with engineers to make necessary adjustments toward optimization of traffic control measures that would ensure smooth operations of varied sections within urban areas.. Gained practical exposure to Lane logic systems to support temporary and permanent traffic control solutions.