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Guillermo
Collections & Customer Support Specialist with 5+ years of service expertise
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Competencies
Utilized negotiation skills to resolve accounts receivable and legal issues, achieving favorable outcomes for clients and companies.
Provided technical support by actively listening to customer concerns and delivering clear solutions, fostering trust and satisfaction.
Managed client accounts, maintained detailed records, and followed up to ensure successful resolution and ongoing relationships.
Guided clients through procedures using persuasive techniques, highlighting benefits to close contracts effectively.
Handled multiple dispatch requests and coordinated deliveries, prioritizing tasks to improve communication and efficiency.
Summary
Dedicated professional experienced in collections, customer support, and logistics. Skilled in negotiation, problem-solving, and client communication. Proven ability to manage multiple accounts and deliver effective solutions.
Key Achievements
- Successfully managed client accounts across collections, technical support, and logistics sectors, demonstrating versatility.
- Utilized negotiation and persuasion techniques to close contracts and facilitate debt repayment, ensuring satisfactory outcomes.
- Built trust with clients by actively listening to concerns, identifying root issues, and providing clear, effective solutions.
Experience
Logistics Hiring Area
Guided clients through processes using persuasion techniques, highlighting benefits and services until successfully closing contracts.
Technical support
Actively listened to customer concerns, identified the root of problems, and provided clear and effective solutions, building trust in the company.
Collections
Managed clients outstanding accounts, communicated with them to find solutions that allowed debt repayment, using negotiation techniques and offering flexible payment options to ensure satisfactory resolutions., Maintained detailed records of the interactions to facilitate follow-ups and...
Collections
Offered solutions to legal accounts, medical accounts, student loans and vehicle rental through the use of negotiation skills., Managed multiple clients to follow up their accounts with callbacks and emails., Created records of closed accounts, payments processed and scheduled callbacks.